Missing Wolves Cash Claim

If you appear to be missing Wolves Cash, do not worry! Please click on your relevant missing Wolves Cash scenario or topic to reveal information on why you may not have received Wolves Cash, or how you can raise a claim with us.

If you have made a transaction and can’t see it on your account, can we please ask you to check a few things before getting in touch:

  • Did you remember to click through from your Wolves Rewards account? If you didn’t, unfortunately we cannot raise a missing Wolves Cash claim for you.
  • Have you allowed 10 days for the transaction to track automatically?
  • Did you use a voucher code when completing the transaction? Most retail partners do not offer Wolves Cash on purchase where a discount or voucher code was used.

If you’ve checked these steps in full and would still to raise a missing Wolves Cash claim, please email to hello@wolvesrewards.members-services.com, along with a copy of your purchase confirmation email and we will look into this for you. Please note that we cannot accept 'screengrabs', only the forwarded email in full.


 Please ensure the purchase confirmation email clearly shows:

  • The name of the retailer
  • The date of the purchase
  • The item(s) purchased
  • Order Number/Booking Reference (where applicable)
  • The check-in/check-out dates (where applicable)
  • Policy Number (where applicable)
  • The full transaction price

Once we have all the information the Member Services team will look into this for you and keep you updated.

It can take up to 72 hours for Wolves Cash to appear in your Wolves Rewards account from transactions made with Wolves. If your Wolves Cash do not appear, please email us on hello@wolvesrewards.members-services.com and we will be able to help.

Frequently Asked Questions

‘Pending’ Wolves Cash can be removed or declined because:

  • You cancelled or returned all or part of your transaction.
  • You used a promotional or voucher code when completing your transaction.
  • You are an existing customer of the retail partner and the offer at the time of your transaction was for new customers only (please refer to the terms and condition on the specific retail partner page on the Wolves Rewards website to check whether this applies).

If you do not believe any of the above apply, then please submit your transaction confirmation email to hello@wolvesrewards.members-services.com and one of our Member Services team will investigate this for you.

Please note that we will make all reasonable endeavours to secure the payment of commission on a transaction, but we do not and cannot make any guarantee in this regard.

Most retailers will not fund Wolves Cash on the VAT element of a transaction or the delivery fees. Please refer to the retailer's terms and conditions to check if this applies. This can mean that you have a lower purchase amount reported and consequently a lower Wolves Cash amount.

If you really feel that your Wolves Cash value is significantly less than you were expecting - and this isn't accounted for by the VAT, delivery and other such costs, then you might like to raise a then please contact us on hello@wolvesrewards.members-services.com and send a copy of your purchase confirmation email. Please note that we cannot accept 'screengrabs', only the forwarded email in full.

Please ensure the purchase confirmation email clearly shows:

  • The name of the retailer
  • The date of the purchase
  • The item(s) purchased
  • Order Number/Booking Reference (where applicable)
  • The check-in/check-out dates (where applicable)
  • Policy Number (where applicable)
  • The full transaction price

Once we have all the information the Member Services team will look into this for you and keep you updated.

In order to collect Wolves Cash on your transaction, you do need to ensure that you have clicked through from your Wolves Rewards account and then complete your purchase immediately and wholly online.

If you do forget to click through this means that there is no click record on your Wolves Rewards account to confirm that your transaction started from the Wolves Rewards website. As such, we are unable to raise a missing Wolves Cash with the retailer and will not be able to recover any Wolves Cash.

We work hard to provide exciting offers and opportunities for Members to incentivise them to interact with the Programme. Where it appears to us that an Account is no longer active because there has been an extended period of inactivity we may make an Account dormant and cancel any Wolves Cash sitting on it.

So, if, for a period of 6 months or more you do not:

(a) log-in to your Wolves Rewards account, AND

(b) collect or spend Wolves Cash,

then your Account will become a 'Dormant Account'.

This means that we may make it inactive and cancel any Wolves Cash balance sitting on it. But don’t worry! We will contact you by e-mail beforehand to let you know that your Account is at risk of being re-classified as a Dormant Account and that your Wolves Cash balance may be cancelled as a result. If you then log-in to your Account AND collect or spend Wolves Cash within the period specified in the email, your Account status will remain active.

Unspent Wolves Cash collected on Ticketing and Merchandise will be deleted at the end of each season on the 30th April.