Members can collect Wolves Cash: 

• on transactions with our Retail Partners and Betting Partners
• on transactions with other Programme Partners 

provided that the activity or transaction meets three basic conditions. It must be: 

• tracked – the Partner must be able to connect (track) the activity or transaction to you as a Member; 
• genuine – the activity or transaction must be genuine and not, say, fraudulent. 
• successful – the activity or transaction must be successful – so, for example, the activity or transaction must not be declined or cancelled (even where there is a right of cancellation). The activity or transaction may be unsuccessful if, for example, the goods purchased are returned. 

If your activity or transaction meets these conditions, we treat it as a "qualifying transaction" and any Wolves Cash collected is allocated to your Account. In some instances, your Wolves Cash will be classified as 'pending' on your Account while we check that the conditions mentioned above have been satisfied. Once this has happened, then your Wolves Cash will be available for use, and will appear as “paid” on your Account. You will be able to check when your Wolves Cash is likely to be available for you to use by viewing your online Account statement. 
 
Some other exclusions may apply which mean that a transaction may not be treated as a "qualifying transaction" and may not, therefore, entitle you to collect Wolves Cash. Please view our FAQ’s which provide further information.